FAQ

1. Why does the price of RS gold changes all the time?

Just like any business, virtual business is also subjected to forces of demand and supply in the market. We have to make price adjustments in order to stay competitive and most importantly, we always aim to make our pricing affordable and attractive to all our valued customers like you.

2. Why do I have to send money first? How do I know you will uphold your part of the transaction?

Since rs2bag conducts thousands of transactions per day, we require the client to send payment before we complete delivery. As in nearly every service industry worldwide, superb reputation and a standard of excellence guarantee a safe and speedy delivery.
1). Feel free to check out our Bizarre rating that speaks for itself with reviews from thousands of customers here.
2). We are also PayPal verified and have achieved a PayPal community rating over 630, which means that over 630 verified PayPal customers have ordered from rs2bag and received their delivery with no complaints，whatsoever, not to mention the thousands of people within unverified accounts.

3. What should I do if the Live Help is not available?

Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email and we will revert back to you shortly.

4. How can I check my order status?

You can check your order status by simply logging on to our live help to consult our customer service and we will check your status in the first time.

5. What happens if I entered a wrong character name or selected the wrong server?

Under such instances, there is no call for panic. Simply log on to our website and contact any of our customer service. In order to expedite the process, please furnish us with your actual desired character name, server name and followed by your PayPal email address. We will then rectify the error and will execute delivery according to the new information provided by you.

6. Why does my order require telephone verification?

The reasons you may want to know as follows:
1) There may be something wrong with your order. For example, you purchase gold on wrong Server or you input a wrong character.
2) For fast delivery, we may need you to be online in different time to trade currency with us. If it happens that you were not online, we may choose to call you.
3) For large orders, we may take our clients benefit into account, such as prevent your credit card from being fraud or stop some strangers to hack your order without your permission.
4) To improve our service, we aspire after your advice and suggestion on our service by call our clients.

But please do not worry; we will always keep your personal information in secret.